Privacy Policy

At BestMediCall, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our platform, interact with vendors, or make purchases. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect various types of personal information to enhance your shopping experience and ensure the proper functioning of the platform. The data we collect includes:

  • Personal Identification Information: This includes your name, email address, phone number, shipping address, and billing information provided when you register, make a purchase, or contact our customer support team.
  • Transaction Information: Details of the products and services you purchase or inquire about, including payment and shipping details.
  • Device and Usage Information: Information about the device you use to access BestMediCall (e.g., IP address, browser type, operating system) and data related to your usage of the platform (e.g., pages visited, purchase history, and user interactions).
  • Payment Information: We do not store credit/debit card details directly. Payments are processed via third-party payment gateways, and we may collect transaction details such as payment amount and status.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process orders, communicate order status, and provide customer support.
  • To Improve User Experience: To personalize your experience on the platform by suggesting products, services, and offers that match your preferences.
  • To Process Payments: To securely process payments for your orders and refunds.
  • To Communicate with You: To send order confirmations, updates, promotions, and other information related to BestMediCall’s services. You can opt out of promotional communications at any time.
  • To Ensure Platform Security: To monitor and improve the security of our platform and prevent fraudulent or malicious activity.
  • To Comply with Legal Requirements: To meet legal obligations, resolve disputes, and enforce agreements as necessary.

3. Sharing Your Information

BestMediCall does not sell, rent, or trade your personal information. However, we may share your information with the following parties in specific circumstances:

  • Vendors and Third-Party Service Providers: In order to fulfill orders, we share relevant information with vendors and third-party logistics partners (e.g., shipping carriers, payment processors, and customer service tools).
  • Legal and Regulatory Authorities: We may disclose your information if required by law or when we believe such action is necessary to comply with legal obligations, prevent fraud, or protect the rights of BestMediCall or its users.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information  may be transferred to the new entity.

4. Security of Your Information

We implement a variety of security measures to ensure the protection of your personal information, including the use of encryption technologies (such as SSL) for sensitive transactions. However, no system is 100% secure, and we cannot guarantee absolute security. Please take steps to protect your account credentials and immediately notify us if you suspect unauthorized access to your account.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the functionality of the platform and improve your user experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze usage patterns. You can choose to disable cookies through your browser settings, but doing so may impact your ability to fully use certain features of BestMediCall.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access and Correction: You have the right to access and update your personal information at any time through your BestMediCall account.
  • Deletion: You can request to delete your personal data, subject to any legal requirements or legitimate business purposes that require us to retain certain information.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in the email or by updating your communication preferences in your account settings.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at the details provided below.

8. Children's Privacy

BestMediCall does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will take steps to delete such information as soon as possible.

9. Third-Party Links

Our platform may contain links to third-party websites, services, or content. BestMediCall is not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

BestMediCall reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@bestmedicall.com