Shipping Policy

At BestMediCall, we aim to provide a seamless and timely delivery experience for all your medical product needs. Our shipping policy outlines the terms and conditions regarding
shipping, delivery times, and costs. Please read carefully to understand how shipping works on our platform.

1. Shipping Locations

BestMediCall ships to most locations within the country and may offer international shipping based on the vendor's capabilities. Please verify shipping availability by entering your delivery address during checkout.

  • Domestic Shipping: We offer shipping to all major cities and towns. Some remote areas may have extended delivery times.
  • International Shipping: Available on select products. Shipping fees, delivery timeframes, and customs charges (if applicable) will be calculated during checkout.

2. Shipping Timeframes

  • Order Processing Time: Once an order is placed and payment is confirmed, it will be processed within 1-3 business days (excluding weekends and public holidays).
  • Delivery Time: Delivery time depends on the vendor’s location and shipping method selected at checkout. Typically, you can expect your order to arrive within:
         ○ Standard Shipping: 5-7 business days (for domestic orders).
         ○ Expedited Shipping: 2-3 business days (for domestic orders), where available.
         ○ International Orders: May take 7-14 business days depending on the destination and shipping method.
  • Vendor-Specific Shipping Times: Each vendor may have different processing and shipping times. Please review the vendor’s shipping details before purchasing.

3. Shipping Costs

  • Shipping Fees: Shipping charges are calculated at checkout based on the delivery address, product weight, and the chosen shipping method.
        ○ Free Shipping: Some vendors may offer free shipping on eligible items or order totals. This will be specified on the product page or at checkout.
        ○ Additional Charges: Shipping fees, including handling and packaging charges, may apply, especially for remote or international locations.
  • Multiple Vendors: If your order contains products from multiple vendors, shipping costs may vary, and you may receive separate shipments for each vendor’s products.

4. Delivery & Tracking

  • Order Tracking: Once your order is dispatched, you will receive a tracking number to monitor the status of your shipment. You can track your order via the carrier’s website or through your BestMediCall account.
  • Shipping Carrier: We partner with trusted carriers to deliver your order on time. Carriers may include local and international courier services such as India Post, DHL, FedEx, and more.

5. Shipping Address

  • Address Accuracy: Ensure that the shipping address provided during checkout is correct and complete. BestMediCall or the vendor will not be responsible for delays or non-delivery due to incorrect or incomplete address details.
  • Change of Shipping Address: If you need to change the delivery address, please contact us as soon as possible. Changes to the shipping address can only be made before the order has been dispatched.

6. Shipping Restrictions

  • Restricted Products: Some products, such as hazardous materials or certain medical devices, may be subject to shipping restrictions or require special handling. Vendors will notify you if your order includes such items.
  • International Orders: If shipping internationally, please be aware of your country's import regulations, customs duties, and taxes. These are the responsibility of the customer.

7. Delayed or Lost Shipments

  • Delivery Delays: Occasionally, shipments may be delayed due to unforeseen circumstances such as weather, natural disasters, or customs processing. If your order is delayed, please contact our customer support team to get an update on your shipment’s status.
  • Lost Shipments: If you suspect that your order has been lost, please contact us immediately. We will work with the carrier to locate your package and resolve the issue.
    If your order is confirmed as lost, we will initiate a replacement or refund based on the circumstances.

8. Returns and Damaged Shipments

  • Damaged or Defective Products: If your order arrives damaged or defective, please notify the vendor and BestMediCall customer support immediately, within 7 days of receipt. You may be eligible for a return, replacement, or refund, depending on the nature of the damage.
  • Return Shipping: If the item is eligible for a return due to damage, defective products, or incorrect items, BestMediCall will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.

9. Shipping Policy Changes

BestMediCall reserves the right to update or modify the shipping policy at any time. Any changes will be communicated via our platform and updated on this page.

10. Customer Support

If you have any questions or need further clarification regarding our shipping policy, feel free to reach out to our customer support team. We are happy to assist you with shipping inquiries, tracking issues, or delivery concerns.